Contact Us
At grand mondial, accessible via grandmondial-canada.com, we prioritize clear, prompt, and professional communication to ensure all inquiries and concerns are addressed in a timely and effective manner. If you require assistance or have any questions regarding our services, please use the contact options provided below to reach the appropriate team.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Official Contact Details
For direct communication with specific departments of grand mondial, please find our official email addresses below. Using the correct contact point will help ensure your request is processed efficiently.
- Customer Support: [email protected]
- Sales Inquiries: [email protected]
- Press Relations: [email protected]
- Human Resources: [email protected]
- General Inquiries: [email protected]
Corporate Headquarters
The operational headquarters of grand mondial are located as follows:
Villa Seminia,8 Sir Temi Zammit Avenue,
Ta'Xbiex XBX1011,
Malta
Licensing and Regulatory Compliance
grand mondial operates under strict regulatory frameworks to ensure fair, transparent, and responsible gaming. We hold the following valid and prolongated licenses, ensuring full compliance with the applicable laws in the jurisdictions where we operate, including Canada:
- UK Gambling Commission - Gambling License No. 000‑038620‑R‑319310‑006, valid through 2025.
- Malta Gaming Authority - Gambling License No. MGA/B2C/164/2008, valid through 2025.
- Kahnawake Gaming Commission (Canada) - Gaming Certification, valid through 2025.
These certifications demonstrate our commitment to legal and responsible operation in multiple regulated markets, including Ontario and other Canadian provinces that permit online gambling.
Certifications and Security Standards
Our commitment to player safety and fair gaming is further evidenced by the following certifications and security measures, effective and prolongated through 2025:
- eCOGRA Audit Certificates: Regular and independent auditing ensures the fairness and integrity of our games.
- ISO-certified RNG Testing: All gaming software uses a random number generator (RNG) that has received ISO certification, confirming the randomness and unpredictability of game results.
- 128-bit SSL Encryption: We utilize advanced 128-bit Secure Socket Layer encryption to safeguard all player data and transactions against unauthorized access.
Legal and Regulatory Disclosures
grand mondial operates under the company registration number C45483. While the tax identification number is currently not specified for public disclosure, we fully comply with all relevant Canadian federal and provincial tax laws applicable to our business operations.
We maintain strict adherence to all applicable Canadian federal and provincial gambling laws, including those of regional jurisdictions such as Ontario. Our licensed status with the Kahnawake Gaming Commission and the UK and Malta authorities further underscores our legal authorization to provide gaming services within Canada and internationally.
Corporate and Market Presence
grand mondial proudly serves clients primarily in the Canadian market, with a broader operational footprint that includes:
- Canada: Regional platform and clientele served under full regulatory compliance.
- Malta: Headquarters and operational offices managing global and regional activities.
- United Kingdom: Licensed jurisdiction ensuring adherence to stringent UK regulatory standards.
Our market presence spans Canada, Europe, and the United Kingdom, enabling us to leverage capacity and resources across these regulated markets while tailoring services specifically for Canadian players on grandmondial-canada.com.
Parent Company and Subsidiaries
grand mondial is owned through its association with the Casino Rewards Group, via Apollo Entertainment Ltd. This relationship guarantees financial stability and access to industry best practices.
Additionally, grand mondial forms part of a family of reputable online casinos, which includes the following subsidiaries:
- Luxury Casino
- Zodiac Casino
- Captain Cooks Casino
- Quatro Casino
Customer Support Availability
We understand the importance of accessible and responsive customer service. Our support channels are staffed 24 hours a day, 7 days a week, to ensure that all customer inquiries and issues are addressed promptly and professionally.
Players can contact us through:
- The online contact form provided above
- Live chat available on grandmondial-canada.com for real-time assistance
- Designated email addresses corresponding to the nature of your inquiry
Privacy and Data Protection
All information provided through our contact form or direct communication channels is handled strictly in accordance with applicable Canadian privacy laws and our Privacy Policy. We commit to protecting your personal data using industry-standard security measures and only use it for the purposes of responding to your inquiries and providing our services.
Legal Disclaimer
grand mondial is licensed and regulated as described above and operates in full compliance with Canadian laws governing online gambling. Please note that participation in online gambling is restricted to individuals of legal gambling age in their jurisdiction. Our services are not intended for persons located in restricted territories or where online gambling is prohibited by law.
By contacting us or using our platform, you acknowledge that you understand this disclaimer and agree to comply with all applicable laws and regulations.