Privacy Policy

This Privacy Policy explains how grand mondial collects, uses, discloses, and protects personal information of players and visitors to the website grandmondial-canada.com. It applies to all users who access or engage with our online casino platform and services. This Policy is effective as of June 2025 and is designed to comply fully with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations, as well as industry standards.

Who We Are

Grand Mondial is operated by Apollo Entertainment Ltd, which is part of the Casino Rewards Group. Our principal headquarters is located at:

Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta.

Company registration number: C45483.

We hold multiple gaming licenses and certifications ensuring compliance and legitimacy of all our operations, including:

UK Gambling Commission - License Number 000‑038620‑R‑319310‑006, valid through 2025 (prolongated)
Malta Gaming Authority - License Number MGA/B2C/164/2008, valid through 2025 (prolongated)
Kahnawake Gaming Commission Certification (Canada), valid through 2025 (prolongated)

We maintain certifications such as eCOGRA audit certificates (current as of 2025), ISO-certified RNG testing, and apply 128-bit SSL encryption security measures.

For any data protection inquiries, please contact our Data Protection Officer at: [email protected].

What Personal Data We Collect

To provide and improve our services, comply with legal obligations, and ensure player safety, grand mondial collects various categories of personal and technical data as outlined below:

Personal Data: Full name, date of birth, email address, telephone number, postal address, and other contact information provided during registration or account verification.
Technical Data: IP address, device information (including operating system, browser type and version), connection data, and server logs automatically collected during website use.
Payment Data: Bank account details, credit/debit card information, and transaction histories necessary to process deposits, withdrawals, and fulfill contractual payment obligations.
Behavioral Data: Betting history, game interaction data, clickstream data, preferences, and session activity used to personalize player experience and detect suspicious behaviors.
Cookies and Similar Technologies: Cookies, web beacons, pixel tags, and similar tracking technologies are employed to enhance functionality, perform analytics, and aid in advertising activities.

Legal Basis for Processing

Grand mondial processes personal data on the following legal grounds:

User Consent: Explicit consent is obtained when required, such as for marketing communications or cookies beyond strictly necessary ones.
Contractual Necessity: Processing is necessary to establish and maintain your account, manage your bets, process payments, provide customer support, and fulfill our contractual obligations.
Legitimate Interests: To prevent fraud, enhance security, maintain system integrity, conduct analytics and improve our services, while ensuring these interests do not override users' rights and freedoms.
Compliance with Legal Obligations: Compliance with KYC (Know Your Customer), anti-money laundering (AML), tax reporting, investigations, and regulatory requirements imposed by gambling authorities including those in Canada, Malta, and the United Kingdom.

Purpose of Processing

Your personal data collected by grand mondial is used exclusively for the following purposes:

To provide and manage your access to the casino platform and related online gambling services.
To verify your identity, comply with eligibility criteria, and fulfill regulatory requirements.
To process deposits, withdrawals, and other financial transactions securely and effectively.
To improve and personalize our services based on your usage and preferences.
To send you marketing communications, promotional offers, and updates based on your marketing consent.
To perform analyses, audits, and statistical reporting for operational and strategic decision-making.
To identify, prevent, and respond to fraudulent activities, abuse, or any other unauthorized behaviors.

Disclosure & Sharing

Grand mondial may disclose your personal data under controlled conditions to:

Payment partners and financial institutions: For processing deposits, withdrawals, and fraud prevention.
Service providers: Third-party companies engaged to deliver parts of our services, including marketing agencies, IT providers, analytics firms, and customer support services, all under strict confidentiality and data protection agreements.
Regulators and law enforcement authorities: When required by law or to comply with regulatory investigations, including Kahnawake Gaming Commission, Ontario regulators, UK Gambling Commission, and Malta Gaming Authority.
Affiliates and business partners: Where necessary for joint promotions or platform integrations, with the appropriate safeguards applied.
Advertising networks: With your consent, for targeted advertising and behavioral analysis.

International Transfers

As a company operating internationally, grand mondial may transfer your personal data to entities located outside Canada, including but not limited to Malta, the United Kingdom, and other jurisdictions necessary for operational or legal purposes.

All international transfers are conducted in compliance with applicable Canadian data protection laws and international standards, including:

Standard Contractual Clauses (SCCs) as recognized by Canadian authorities.
Data processing agreements ensuring adequate safeguards consistent with PIPEDA and GDPR principles where applicable.
Technical and organizational measures commensurate with protecting your data, including encryption and access limitations.

Transfers occur only when necessary and under strict oversight ensuring your data's confidentiality and integrity remain protected.

Data Retention

Grand mondial retains personal data only for as long as required to fulfill the purposes defined in this Privacy Policy or as required by law. Retention periods generally include:

Personal Data: Retained for no longer than 5 years after the closure or deactivation of your account unless further retention is required by applicable laws.
Payment and Financial Data: Retained consistent with legal and regulatory requirements, including anti-money laundering rules.
Technical and Behavioral Data: Typically retained for periods necessary to perform analytics, improve system performance, and detect fraud, usually no more than 3 years.
Cookies and Tracking Data: Retention periods vary depending on the cookie type and purpose; session cookies expire at session end, persistent cookies remain for predefined durations usually up to 12 months.

Users may request deletion of their data subject to legal and operational constraints. Deletion requests are honored in accordance with applicable laws unless retention is justified for dispute resolution, fraud prevention, or regulatory compliance.

Your Rights

Under applicable Canadian privacy laws, users of grand mondial have the following rights regarding their personal data:

Access: You may request confirmation of whether we hold your personal data and obtain a copy of it.
Correction: You have the right to request corrections of inaccurate or incomplete information.
Deletion: Subject to legal exceptions, you may request erasure of your personal data.
Restriction of Processing: You may request that we limit or restrict processing on certain grounds.
Objection: You can object to processing based on legitimate interests or for marketing purposes.
Data Portability: You may request your personal data in a structured, machine-readable format to transfer to another service provider.
Withdrawal of Consent: For processing based on consent (e.g., marketing), you may withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable laws and within reasonable timeframes.

Cookies & Tracking Technologies

Grand mondial uses cookies and similar tracking technologies to enhance user experience and for analytics and advertising. These include:

Session Cookies: Temporary cookies that expire once you close your browser, essential for enabling core site functions and secure session management.
Persistent Cookies: Remain on your device for predefined durations (generally up to 12 months) to remember preferences, login states, and improve performance.
Third-Party Cookies: Placed by external partners, including analytics and advertising networks, primarily used for behavioral analytics and targeted advertising, disclosed explicitly and requiring your consent.

Users may control or disable cookies via their browser settings or through the cookie preferences panel available on the website. Disabling some cookies may affect the functionality and experience of the site.

Data Security

Grand mondial implements rigorous technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Key security measures include:

Encryption: Use of 128-bit SSL encryption technology for all data transmissions.
Access Controls: Strict restriction of data access only to authorized personnel and service providers on a need-to-know basis.
Audit and Monitoring: Regular security assessments, penetration testing, and compliance audits to ensure robustness of systems and processes.
Staff Training: Regular training and awareness programs on data protection and confidentiality obligations.
Incident Response Procedures: Established protocols to promptly detect, report, and respond to data breaches or security incidents.

Complaints & Contacts

If you have any questions or concerns regarding the processing of your personal data by grand mondial, or believe your rights under applicable privacy laws have been infringed, you may contact our Data Protection Officer at:

Email: [email protected]

Alternatively, complaints can be submitted via our website's customer support channels or through the official feedback form.

If you are not satisfied with the outcome of your complaint, you have the right to file a complaint with the relevant Canadian privacy authorities, such as the Office of the Privacy Commissioner of Canada.

Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices, or new services. All updates will be published on grandmondial-canada.com/privacy.html.

Users will be notified of significant changes via prominent notices on the website or email communications where applicable.

Last revised: June 2025.