Responsible Gaming

Responsible gaming is the practice of engaging in gambling activities with full awareness and control, recognizing it as a form of entertainment that should always be approached consciously and safely. The goal is to ensure that players at grand mondial enjoy their gaming experience in a balanced manner without adverse effects on their personal, social, or financial well-being. Grand mondial is committed to supporting all players by providing tools, information, and assistance to promote responsible participation and to help prevent gambling-related harm.

Risk Awareness

Gambling can become problematic when it shifts from a controlled activity to a compulsive behavior. Recognizing the signs of potential gambling addiction early is essential. Common risk indicators include:

• Placing bets more frequently than intended or increasing wager sizes to recover losses.
• Frequently thinking about gambling, planning the next session, or feeling preoccupied with strategies outside of play.
• Neglecting personal responsibilities, work, or relationships due to gambling activities.
• Experiencing feelings of irritability or restlessness when attempting to reduce or stop gambling.
• Using gambling as an escape from stress or emotional problems.
• Chasing losses by continuing to gamble in an attempt to win back money.

To help you assess your gambling behavior, please consider the following questions. Reflect honestly on your answers to evaluate if your gambling habits might be concerning:

1. Do you often gamble longer than you initially planned?
2. Have you ever hidden your gambling activities from family or friends?
3. Do you feel restless or irritable when trying to cut down or stop gambling?
4. Have you borrowed money or sold possessions to gamble?
5. Do you gamble to escape from problems or to relieve feelings of anxiety or helplessness?
6. Have you tried to win back money lost by gambling, only to lose more?

If you answered "yes" to several of these questions, it may be advisable to seek support and apply controls to your gambling behavior. Grand mondial offers various responsible gaming tools to assist you in maintaining healthy play patterns.

Limits & Tools

At grand mondial, you can manage your gambling activity effectively by setting personal limits and utilizing available responsible gaming tools within your personal account. These tools are designed to help you control your spending and time spent gambling.

Deposit Limits

You can set limits on how much money you deposit within specific periods to help manage your budget responsibly. The available deposit limit periods are:

• Daily Limit: Maximum total deposits allowed per day.
• Weekly Limit: Maximum total deposits permitted per rolling seven-day period.
• Monthly Limit: Maximum total deposits allowed within 30 days.

To set these limits:

1. Log into your account at grandmondial-canada.com.
2. Navigate to the Responsible Gaming section located under your personal account settings.
3. Select Deposit Limits and enter the desired amount for each limit period in Canadian dollars (CAD). It is recommended to choose amounts that reflect your personal financial situation.
4. Save your changes. Deposit limits take immediate effect and are non-reversible for the chosen period to ensure effective control.

Time Limits and Session Timers

To avoid excessive time spent gambling, grand mondial enables you to set session timers that monitor and limit the duration of your playtime. When your set session time expires, you will be automatically logged out, encouraging you to take a break.

• Access the Responsible Gaming section in your account.
• Choose Session Time Limits and specify maximum daily playing time (e.g., one hour, two hours).
• Activate the timer; notifications will alert you as the limit approaches.

Time-Out or Break Periods

If you wish to take a temporary break from gambling, you may activate the Time-Out feature, which suspends your account activity for a short period. The following durations are available for Time-Out:

• 24 hours
• 48 hours
• 72 hours

To enable Time-Out:

1. Log into your account and go to the Responsible Gaming settings.
2. Select Time-Out and choose your desired break period.
3. Confirm your choice; the account will be temporarily suspended from play and deposits.

During the Time-Out period, you will not be able to place wagers or deposit funds, but you may still withdraw any existing balance.

Self-Exclusion

For players who require a longer or permanent break from gambling, grand mondial provides a self-exclusion service to help protect you from potential harm.

How to Self-Exclude

1. Log into your account at grandmondial-canada.com.
2. Navigate to the Responsible Gaming section located under your account settings.
3. Select the Self-Exclusion option.
4. Choose the desired self-exclusion period. Available options include:

• Minimum: 6 months
• 12 months
• 18 months
• Lifelong (permanent exclusion)

5. Read and confirm your decision carefully, as self-exclusion is a binding action.
6. Submit the request; your account will be immediately blocked from access and wagering activity.

Consequences of Self-Exclusion

• You will be unable to log in or use your account for the duration of the chosen period.
• Deposits and wagers are prohibited during self-exclusion.
• You may request withdrawal of any remaining balance; however, withdrawals will be processed according to the casino's standard payment terms and subject to verification procedures.
• No access to promotional offers or bonuses during exclusion period.
• At the end of the self-exclusion period, you will have to request account reinstatement, which includes a review process to ensure suitability to resume play.

If you require assistance or have questions regarding self-exclusion, please contact the responsible gaming support team as described in the Contact & Feedback section below.

Support Resources

Grand mondial recognizes that professional help is sometimes necessary for those affected by gambling-related issues. Below is a list of reputable organizations providing confidential assistance, counselling, and support:

• GAMCARE (United Kingdom)
  Website: www.gamcare.org.uk
  Phone: +44 300 999 0009
  Email: [email protected]
  Services: Offers free advice, support, and counselling for problem gamblers and their families.
• Gamblers Anonymous (International)
  Website: www.gamblersanonymous.org
  Phone: Varies by region; see website for local contacts
  Services: A fellowship of men and women who share experiences and provide mutual support to recover from gambling addiction.
• Canadian Problem Gambling Helpline
  Phone: 1-888-230-3505
  Website: www.problemgambling.ca
  Services: Confidential, 24/7 helpline offering information, support, and referrals to local services across Canada.
• Ontario Problem Gambling Helpline
  Phone: 1-888-230-3505
  Website: www.connexontario.ca
  Services: Provides free and confidential support and information to residents of Ontario with gambling concerns.
• National Council on Problem Gambling - Canada
  Website: www.ncpgambling.org
  Email: [email protected]
  Services: Provides resources, advocacy, and referral for gamblers and families affected by problem gambling.

Help for Family

Family and friends of individuals experiencing gambling problems play a vital role in supporting recovery. If you are concerned about someone close to you, consider the following guidance:

• Approach with empathy and without judgment. Encourage open dialogue and express your concerns calmly.
• Avoid threats or ultimatums. Instead, offer your support and encourage seeking professional help.
• Encourage the person to contact support services. Provide them with information about help resources such as Gamblers Anonymous and local hotlines.
• Utilize family support groups. Forums and chat groups offer advice and shared experiences for those affected by a loved one's gambling.
• Consider professional counselling. Psychotherapists specializing in addiction can guide affected families and individuals towards recovery.

Below are examples of family support resources:

• Gam-Anon Canada - Support groups specifically for family and friends of problem gamblers.
• Gamblers Anonymous Family Groups - Provides forums and meetings for family members.
• Canadian Problem Gambling Helpline - Offers confidential advice to family members and friends affected by gambling harms.

Operator's Commitment

As a licensed and regulated operator serving Canadian players through grandmondial-canada.com, grand mondial employs stringent internal procedures to identify and mitigate gambling-related risks.

Behavior Analysis and Monitoring

The casino uses advanced behavior monitoring systems that analyze player activity patterns to detect potential risk indicators, including unusual betting frequencies, rapid loss patterns, and indications of chasing losses. This risk assessment supports responsible gaming initiatives.

Warning Messages and Interventions

When risk patterns are detected, targeted warning messages may be sent to the player via email or visible during gameplay, informing them of potentially risky behavior with guidance on setting limits or seeking help.

Proactive Support Contact

Under certain conditions, such as persistent indications of problematic gambling or repeated limit breaches, the responsible gaming team may initiate direct communication with the player. This contact is aimed solely at providing support options and encouraging responsible gaming measures.

All procedures comply strictly with regulatory requirements under the UK Gambling Commission, Malta Gaming Authority, and the Kahnawake Gaming Commission licenses held by grand mondial, ensuring adherence to best practices and legal standards for player protection.

Updates

Grand mondial is committed to transparency and constantly improving responsible gaming policies and tools. Any updates to this Responsible Gaming page or related policies will be communicated as follows:

• Email Notifications: Registered players will receive email alerts detailing relevant changes.
• Website Announcements: Noticeable banners or alerts will be displayed prominently on grandmondial-canada.com.

Last updated: June 2025

Contact & Feedback

For questions, support requests, or to discuss responsible gaming measures, you may contact the responsible gaming department at grand mondial via the following channels:

• Email: [email protected]
• Phone: Currently no direct phone line dedicated to responsible gaming; please contact general support through the site.

We also welcome feedback concerning responsible gaming tools and services. Although there is currently no dedicated online feedback form, you may submit concerns or requests through the customer support email provided above or via the contact section on the website.

Grand mondial is dedicated to assisting players in maintaining control over their gaming activity and ensuring a safe and enjoyable gaming environment for all.