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Grand Mondial Casino
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Terms & Conditions

These Terms govern your relationship with the operator of the online casino platform accessible at grandmondial-canada.com (hereinafter referred to as "grand mondial" or "the Operator"). By accessing or using this platform, you agree to be bound by these Terms. These Terms are effective as of June 1, 2025, and remain in force until updated or replaced by the Operator in accordance with the provisions herein.

Definitions

For the purposes of these Terms, the following key terms shall have the meanings set forth below:

  • Operator: The entity responsible for the operation and management of the grand mondial online casino platform, licensed and regulated as detailed herein.
  • User: Any person who accesses or uses the grand mondial website or services.
  • Player: A User who has registered an account with grand mondial and participates in betting or gameplay on the platform.
  • Account: A personalized electronic profile created by the Player to access and use the grand mondial services.
  • Bet: A wager or stake placed by the Player on any available game or event on the platform.
  • Bonus: Any monetary credit, free spins, or other promotional reward granted to the Player subject to specific conditions.
  • Wager: The total amount of funds the Player must place on qualifying games before any Bonus or winnings related to such Bonus can be withdrawn.
  • KYC (Know Your Customer): The verification process used to confirm the identity and age of the Player, including submission of official documents.

Account Registration

To register an account with grand mondial, Users must meet the following requirements and obligations:

  • Age Requirement: Registration is strictly limited to individuals who are at least 18 years of age or the legal gambling age in the User's jurisdiction, whichever is higher.
  • Registration Process:
    • Users must provide a valid email address and complete email verification.
    • Players are required to submit KYC documentation as requested to verify identity, age, and residential address in compliance with applicable laws and regulations, including those under Canadian authorities.
  • User Obligations:
    • Ensure that all information provided during registration is accurate, truthful, and kept up to date.
    • Secure account credentials including usernames and passwords, and notify grand mondial immediately if unauthorized access or security breaches are suspected.

Betting & Gameplay Rules

The Rules governing the placement of bets and gameplay on grand mondial are as follows:

  • Bet Placement:
    • All bets must conform to minimum and maximum limits stipulated for each game. These limits are published on the respective game pages.
    • Players may place multiple bet types including but not limited to single bets, accumulators, and system bets, subject to game-specific rules.
  • Cancellation and Modification:
    • Bets can only be modified or canceled prior to the outcome being determined and as permitted by the specific game's rules and grand mondial's technical infrastructure.
    • The Operator reserves the right to void any bets suspected of being placed fraudulently, irregularly, or in breach of these Terms at any time.
  • Live Casino and Chat Conduct:
    • Players participating in live casino games or chat rooms must maintain proper conduct at all times.
    • Use of insulting, abusive, fraudulent, or otherwise inappropriate language or behavior is strictly prohibited and may result in account suspension or termination.

Bonus Terms

grand mondial offers various Bonuses in accordance with the following terms and conditions:

  • Activation and Eligibility:
    • Bonuses require activation per the promotional guidelines and may be subject to minimum deposit criteria.
    • Only one Bonus may be active on a User's account at a time unless otherwise expressly permitted.
  • Wagering Requirements:
    • Players must satisfy all applicable wagering conditions (Wager) before withdrawing Bonus funds or any related winnings.
    • All wagering requirements must be met within the specified timeframe indicated at the time the Bonus is granted. Failure to do so will result in forfeiture of the Bonus and winnings.
  • Prohibited Games and Actions:
    • Certain games or betting methods may not count toward wagering requirements, including but not limited to specific jackpot games, bets with a high level of risk reduction, or arbitrage betting.
    • Use of Bonus funds to place bets on prohibited games or engage in fraudulent behavior will result in Bonus cancellation and possible account suspension.
  • Combination of Promotions:
    • Bonuses and promotions cannot be combined unless explicitly stated in the applicable promotion's terms.

Payments & Withdrawals

The Operator supports a variety of secure payment methods for deposits and withdrawals, including but not limited to:

  • Credit and Debit Cards (e.g., Visa, MasterCard)
  • E-wallets (e.g., PayPal, Skrill, Neteller)
  • Cryptocurrencies, where applicable and allowed by the User's jurisdiction

Limits and Fees:

  • Minimum and maximum deposit and withdrawal limits apply per transaction and per day/week/month as detailed on the payments page.
  • grand mondial does not charge fees for deposits or withdrawals; however, the User's payment provider may impose fees.

Processing Times:

  • Deposits are usually processed instantly.
  • Withdrawal requests may take between 24 to 72 hours to process, depending on the method and verification status.

Refund Policy:

  • Refunds for bets and Bonuses are issued only under conditions explicitly set out in the game rules or promotional terms.
  • Any suspected irregular or fraudulent transactions may lead to withheld or revoked payments and Bonus cancellations.

Limitation of Liability

grand mondial endeavors to provide a fair, reliable, and accurate gaming environment, subject to the following limitations:

  • The Operator guarantees that all games are regularly tested and certified by independent authorities (including eCOGRA and ISO RNG testing) to ensure fairness and randomness.
  • grand mondial is not liable for any losses resulting from technical failures, network interruptions, or unauthorized access beyond its reasonable control.
  • The maximum compensation payable by the Operator in respect of any dispute or claim shall not exceed the amount of the Player's bet in the relevant transaction.
  • The Operator disclaims responsibility for any loss or damage arising from the Player's failure to comply with these Terms or from fraudulent or reckless conduct.

Intellectual Property Rights

All content, graphics, software, text, logos, and materials displayed on grandmondial-canada.com are the exclusive property of grand mondial or its licensors.

  • Users are prohibited from copying, modifying, distributing, transmitting, displaying, or otherwise exploiting any content from the website without the Operator's prior written consent.
  • Any unauthorized use of such intellectual property may lead to legal action.

Privacy & Data Protection

grand mondial processes all personal data in strict accordance with its Privacy Policy, compliant with Canadian privacy laws and applicable international standards.

Users acknowledge and consent that their data will be collected, stored, and used for identity verification, anti-fraud measures, marketing communications (unless opted out), and service provision.

Changes to Terms

The Operator reserves the right to amend or update these Terms at any time. In such events, Users will be notified by:

  • Email communication sent to the registered email address
  • A prominent banner or notice on the grand mondial platform

Users who do not agree with the updated Terms have the right to discontinue use of the site and close their accounts.

Termination & Suspension

grand mondial may suspend or terminate a User's account under any of the following circumstances:

  • Violation of these Terms or applicable laws
  • Suspicion of fraudulent, abusive, or illegal activities
  • Failure to complete KYC verification
  • Request by the User to close the account

Upon suspension or termination, the Operator will notify the User by email and/or platform message. Remaining funds, after deduction of any legitimate claims, will be refunded following standard withdrawal procedures.

Governing Law & Jurisdiction

These Terms and the relationship between the User and grand mondial shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and applicable Canadian federal laws.

Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. Prior to initiating legal proceedings, the parties agree to attempt resolution via arbitration or mediation as mandated under local dispute resolution frameworks.

Contact Information

If you have any inquiries regarding these Terms or require support, please contact grand mondial through the following channels: